Call Center Agents | Retail Account

Job Description

• Handle inbound calls for product or service inquiries
• Attend to customer's requests for replacement, refund, etc.
• Handle all customer information with confidentiality and treat each call with utmost courtesy
• Keeping records of interactions with customers, process accounts and file documents of customers.

Minimum Qualifications

• Filipino
• High School graduate or Senior HS graduate
• With at least 6 months call center or BPO experience
• Above-average to good English communications skills
• Willing to work in Bacolod (hybrid work from home arrangement available)
• Amenable to work on shifting schedule, weekend and holiday (guaranteed 5-day work week)
• Must have wired internet connection of at least 20mpbs download speed to support work from home arrangement